Uber Opens Platform to AI Agents While Building Own Tools[2][5]
Executives expect customers to keep using the Uber app directly even as outside bots enter the market, The Verge reported.[3]
Uber executives said on an earnings call that the company is open to helping third-party AI developers make their agents work on its platform.[2]
While some experts warn that external AI agents like Meta's Muse or OpenAI's Dots could bypass apps like Uber and DoorDash to book rides and order food directly, CEO Dara Khosrowshahi said Uber is very well positioned and plans to work with outside partners without relying on any single company.[1][4]
To keep users inside its own app, Uber is also building internal AI features like the Uber Eats Cart Assistant launched earlier this year, which turns recipe images or text prompts into grocery lists.[5]
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"With the rise of AI agents like Meta’s Muse or OpenAI’s Dots, some experts are predicting that platforms like Uber and DoorDash are at risk of disintermediation, in which customers use AI agents to order food or book a ride, rather than visiting the app itself." SOURCE ↗
"During the call, Uber’s executives expressed an openness to working with third-party AI companies to make things easier for agents to use their platform" SOURCE ↗
"while also expressing confidence that their customers will continue to prefer the experience of using the Uber app directly." SOURCE ↗
"He continued, “It is just very, very early, and we want to make sure we are not dependent on any one player, and I think we are very well positioned in this environment going forward.”" SOURCE ↗
"Earlier this year, the company rolled out a new Cart Assistant for Uber Eats , in which an AI bot will build a grocery list based on an image of a recipe or a text prompt." SOURCE ↗
The reporter filed 3 more claims that were cut by the check or left out of the final copy, so they aren't published.
SOURCES
PUBLISHED NOV 4, 2026, 10:58 AM ET · ARCHIVED NOV 4, 2026, 11:01 AM ET · SHA-256 4d4fe989e1ab
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